Summary:
We ship all items worldwide and we
aim to dispatch all orders within 3 working days.
Within 48 working hours of making a purchase buyers receive
by email a scheduled* delivery date,
*Overseas customers will receive a delivery estimate within 48 working hours.
If you do not receive a confirmation email within the time scales listed above, this may be due to your spam filter.
Please ensure you are able to receive emails from us by checking your spam or junk mail settings and adding the domain 'fa-premiersignings.co.uk' to your list of safe senders.
If you have not received a confirmation email, please call us, we will be happy to confirm your scheduled delivery date.
All parcels will require a
signature upon delivery. Within the UK we dispatch using Royal
Mail Next day Special Delivery and for heavier items
Royal Mail Next day Parcelforce 24. We can also arrange to deliver your order to
your work address if this is more convenient.
Worldwide we ship using Royal Mail Airmail
International Signed for Delivery,
except for the United States where we use Royal Mail Airmail Airsure. Upon request we are happy to quote
other priority Air methods.
If you wish to upgrade your overseas order to FedEx priority
Air Express delivery, the typical charge on 1 signed
shirt is an additional £65.
Please contact
us for more information on upgrading to FedEx.
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UK Orders:
Royal Mail Special Delivery - guaranteed
delivery next working day following dispatch (UK
Mainland only). This service requires a signature upon receipt.
Delivery times:
REGION 1 (UK / N. Ireland / Channel Islands) 1-4 days
Please note Royal Mail do not guarantee delivery on
a Saturday, Sunday or Bank Holidays.
Overseas
Orders :
Royal Mail Airmail Airsure / Airmail Signed for Delivery, both service's require
a signature upon receipt.
Delivery times:
REGION 2 (EC / Eire / Europe) 2-5 days
REGION 3 (USA / Canada / Hong Kong / Japan / Korea / Australia
/ New Zealand / Saudi Arabia / Singapore / South Africa /
United Arab Emirates / Bermuda / Kuwait) 4-10 days
REGION 4 (all other destinations) 4-15 days.
All items can be tracked online whilst in the UK at Royal Mail's
track & trace website http://www.royalmail.com/portal/rm
Enter your 13 digit tracking number from your
Customer Receipt which you received by email.
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Returns:
We want you to be completely satisfied with your order, however
if you are not 100% happy we will accept the return of items
for exchange or refund for any reason where the customer agrees
to bare all postage costs and returns the signed memorabilia
unworn, in the same condition as it was sold, complete with
your customer receipt and Certificate/s of Authentication.
*This offer lasts for 30 days only from receipt of item. Please note returns will not be accepted without a returns
authorisation number, Please call or email
us before returning items.
For your protection fa-premiersignings.co.uk recommend
that you use a Recorded Delivery service to return your parcel
to us as we cannot be held responsible for goods not received.
When returning an item from overseas 'NO COMMERCIAL VALUE'
must be added to the outer packaging of your parcel otherwise
the item will be rejected at the customer's expense.
Once you have your Returns Authorisation number, your parcel
should be returned to
faps
PO Box 158
Banbury
OX16 3XJ
Refunds will be issued within 3 working days.
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